Where we ship

We ship to destinations within the United States only, including Alaska, Hawaii, and US territories. We do not ship internationally, and we cannot arrange freight forwarding or export documentation on a customer’s behalf.

We ship to commercial and residential street addresses. We cannot ship to PO boxes, because the carriers we use for these parcels require a street address for delivery confirmation. An order entered with a PO box will be held and we will contact you for an alternative address.

Who ships your order

Orders are picked, packed, and dispatched by our fulfillment partner, from inventory they hold in the United States. The business address shown on this site is a mailing and correspondence address — it is not a warehouse, no stock is held there, and nothing ships from or is returned to it.

Handling window

Orders are packed and dispatched within two business days of cleared payment. Business days are Monday to Friday, excluding US public holidays; an order that clears on a Friday afternoon ships the following Tuesday at the latest.

The handling window starts when payment clears, not when the order is placed. Orders are placed in our member portal, and this website never takes payment, so there is always a confirmation step first: we verify availability, confirm the total including shipping, and payment is settled before we pack. See the terms of service for how order acceptance works.

Carriers and transit time

We ship via USPS, UPS, and FedEx. The carrier is selected per order based on destination and parcel size. Typical transit is two to five business days within the contiguous United States once a parcel is collected. Transit time is the carrier’s estimate, not a guarantee, and it is separate from our handling window.

Shipping charges

Shipping is quoted per order and confirmed with your total before you pay. It is calculated from the destination, the weight and dimensions of the packed order, and the service selected. You will never be charged a shipping amount you have not seen and approved.

Tracking

A tracking number is emailed to you as soon as the label is created. If tracking information for your order is later corrected, we send an updated notice rather than leaving the original number in place.

Packing

Lyophilized vials are packed to protect against impact and are shipped in plain outer packaging with no product names on the exterior. Every parcel is packed against a pick list and checked before it is sealed.

Delivery problems

• Damaged or short on arrival. Report it within 7 calendar days of delivery with photographs of the parcel and contents. See the refunds and returns policy for remedies.
• Marked delivered but not received. Check with others at the address and with the carrier first, then contact us. We will open a carrier trace.
• Not delivered at all. Report non-delivery within 30 days of dispatch so we can file the carrier claim inside the carrier’s own window.
• Refused or undeliverable. A parcel returned to us because it was refused, or because the address was incorrect or incomplete as supplied, may be reshipped at the customer’s cost.

Address accuracy

Please check the delivery address before you place your order. Once a label is created we cannot reroute a parcel, and carriers charge for address correction. If you spot an error before dispatch, email us immediately at support@humanpeptidebiolabs.com and we will hold the order if it has not yet been collected.

Contact

Shipping questions: support@humanpeptidebiolabs.com, (949) 734-9404, Monday to Friday, 9:00am – 5:00pm Pacific. Business address: 4091 Riverside Dr. Suite 218, Chino, CA 91710.